How Business Systems Can Increase Your Event Attendance | Sandra Martini

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Sandra Martini

Sandra Martini

Business systems are not very exciting.  Until that day that you realize that not having them is costing you business and attendees to your workshops and seminars.  Reading this post by Sandra Martini brought this home for me in a very real way, so I wanted to share this with you.

I love Sandra’s down to earth approach to business and marketing.  I am sure you feel the same way after reading this article.

Business Systems for Increased Freedom AND Profits

by Sandra Martini

Systems. . .they sound boring. They require setup and often documentation. They’re a lot less fun than chatting on Facebook or Twitter or having a “quick call” or Skype chat with a friend or colleague.

Systems. . .they’re also the key to increased profits and peace of mind in your business.

Let me share a quick, and real-life, example:

Last fall I was considering attending a one-day event. The event was about a 4-hour train ride (each way) and I had scheduling commitments the day before and after. After reading the info page, I had a few questions on timing and the only way to get answers was to call.

Now this is usually a great thing. You call, they answer.

In this case, I called, left a detailed message and heard nothing.

Found her website online and sent in a Contact Form request. Received an answer 3 days later with a note that she thought she’d returned my call.

What happened here is obvious. . .I didn’t attend her event and no other relationships which may have come from that occurred (referrals, JV partnerships, becoming her client, etc.).

Now imagine if only she had a simple system:

  • Allow people to ask questions right on the info page and provide a phone number for those who prefer a live chat
  • Create a checklist of all inquiries and ensure they’re answered 1-2 times daily (remember, she’s filling an event)
  • Take the checklist and 1/ If the question is one from which others could benefit, add the Q&A to the info page or create an FAQ email to send out (and note for next event) and 2/ See how responding increased registrations

The above system can be modeled for potential client questions/consultation calls.

You see, with systems, there’s no question of who’s doing what or when something will get done. It becomes routine and our businesses are the result of all our routines put together.

MY REQUEST TO YOU

Here are just a few of the systems you can create in your business:

  • How is the phone answered, what does your voicemail say? Is it welcoming? Do you give option to email you?
  • What happens when a new client signs with you?
  • What happens when a client completes with you?
  • How/When do you track your finances and marketing efforts?
  • How/When do your newsletter or blog posts get published?
  • Offering a new program or product? What’s your process for announcing it to potential customers?

And always check-in first. . .does this system makes sense from my client’s viewpoint? From mine?

Do these systems require commitment? In a sense they do, yet they also provide freedom. As the owner of your business, creating systems frees you up to think about other things knowing these are handled.

And, if you want to make an exception? Go ahead. It’s your business and your choice.

If you liked this article, you’ll want to hop on over to www.SandraMartini.com for more comprehensive business building and marketing strategies, articles and resources. Sandra Martini, a Small Business Mentor, founder of Escalator Marketing™ and creator of the Escalator Profits Program™, teaches small business owners and entrepreneurs how to build sustainable businesses without losing their integrity or their minds.

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Daphne Bousquet, CMP

Daphne Bousquet, CMP

For more strategies to make your workshops and seminars more profitable, you’ll want to pick up a copy of the free report "Three Simple Secrets To Making 10K In A Day With Small Workshops." Daphne Bousquet uses her 20+ years of event industry experience to create profitable event strategies and marketing for coaches, entrepreneurs, speakers and self employed professionals that want to grow their businesses with workshops and seminars. She is the creator of the Butts In Seats Virtual Boot Camp, a unique digital course that teaches you how to fill your events with your ideal audience.
Daphne Bousquet, CMP
Daphne Bousquet, CMP
Daphne Bousquet, CMP

Comments

  1. ha says:

    Though I don’t run a business; as a customer I couldn’t agree more with the accessibility point of view. You customers need to have the feeling that they can reach you, they can talk to you and all in all you aren’t the big hot shot who is far from reach. There is nothing more satisfying to a customer than that!
    ha recently posted..Will they call you over for a Bloggers Party?

    • Daphne Bousquet, CMP says:

      Thanks for stopping by and commenting! I am sure that most big hot shots have every intention to respond to inquiries and issues, or at least have their team do so. However, like Sandra Martini says, if you don’t have systems in place it is oh so easy to have things fall through the crack!

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